Triangle Telecom are proud to have gained an enviable reputation for customer service during our 11 years of trading. Our ability to provide a consistently high customer experience comes down largely to our flexibility. During our 11 years, we’ve had to adapt and change to enable us to provide our customers with the business communications technologies that keep them at the top of their game.

We’ve seen traditional calls and line services increasingly give way to combined call, video and internet communications. We’ve reached a point where many businesses live and die based on the quality of their internet connection strategy.

Triangle is equally proud to have met this change in technology with a raft of advanced new network investment and cutting edge web development. Such is our success that Triangle are now a leading SME business ISP for Bristol and North Somerset.

Part of our strategy for 2015 is a change in name that shows the world what sort of company we have become. We are excited to announce that Triangle Telecom will now be known as Triangle Networks.

More than ever businesses need a host of cloud services, data backup facilities, reliably fast internet, and a hybrid approach to their communications. Triangle Networks enable all of these through our unlimited broadband service and super-fast, super-reliable, Gigabit Ethernet platforms.  In addition, our Hive WiFi (www.hivewifi.co.uk) service is a gateway to enhanced social media presence.

“Changing our name is an important part of our strategy for 2015.  We want to demonstrate our commitment to the future of communications to our partners and customers. We recognise the part that the internet plays in delivering voice and data services, our name change reflects that.” Paul Anslow – Managing Director, Triangle Networks

For more information regarding ‘Super-reliable’ ‘Uber-mega-net’ connectivity, email us on support@trianglenetworks.co.uk or register your interest at http://www.trianglenetworks.co.uk

Business customers need to be better informed of the precautions necessary against telephone fraud, says Paul Anslow, MD of South West-based communications provider Triangle.

Hosting a session at the AGM of the Federation of Communication Services (FCS), Paul made a number of best practice recommendations for telecoms resellers and service providers.

Telephone fraud has increased significantly in the UK recently, and can prove costly for businesses targeted by fraudsters.

“Work has been carried out to address standards in Voice over IP, but landline services are less easy to control, as real time line monitoring is not available,” said Paul. “Call logging and similar hardware solutions do help, but they can be costly.”

As a landline and VoIP provider, Triangle has been able to offer some useful insights into the differences between VoIP and landlines, and how to have a joined up approach to this issue. Triangle’s specially designed combined landline and VoIP solution was created with these issues in mind.

“What we really need to do is make sure customers are well informed and know what they can do to protect themselves, but also make sure that the financial impact is limited as much as possible,” added Paul.

“As part of the best practice criteria, we have included a promise to all customers not to profit from fraudulent calls,” he said. “Disappointingly this value is not a policy that all providers recognise.”

The session was the brainchild of FCS CEO Chris Pateman and Cathy Gerosa Head of Regulatory Affairs, but indicative of the great work carried out by the team at the FCS.

If you would like to know more about the steps that can be taken against telephone fraud, contact us on 01275 871122.

Special thanks to Chris Renton for the photography.

Triangle Telecom, which is also an internet service provider, is based in The Triangle and has gone from strength to strength over the past decade under the guidance of managing director, Paul Anslow.

Paul, who is also the chairman of the Clevedon Chamber of Commerce, said: “Like any business, the first year or two were challenging but we had clear targets and a growing customer base, many of which are still with us to this day.

“Almost seven years ago we started developing voice over IP services, quickly realising that the internet was the key to all communications, which has led to us becoming an internet service provider alongside a number of household names.”

The business, which currently employs 16 people and recently moved into larger premises, has developed a number of its own products and services including Hive Wi-Fi, which is sold as far afield as Saudi Arabia, and Paul has big plans for the company’s future.

He added: “We are in a great place at the moment.

“We have so many ideas, great customers and some very proactive partners.

“Our main focus is to bring fast, reliable internet to our customers, most of which are SME businesses going through their own growth stages.

“We will of course do everything we can to grow in the way that we have been doing and enjoy the next 10 years as much as the last.”

At 7am on Saturday 23rd August 2014, the Trek for Thomas team; Pete Craske, Phil Craske, Tom Morris, Stu Whiting and Simon Bodman set off to climb Ben Nevis.  Over the next few days they continued onto Scafell Pike and then Snowdon. To make the challenge even more impressive, the 5 climbers added a twist to the ‘3 peaks’ challenge by cycling between each one… and then back to Bristol just for good measure!

Bob Irwin and Jamie Butt, who both work for Triangle Telecom in Hill Road, have set themselves the task of running at least ten 10km races as well as four half-marathons by the end of the year but will fit in more if they can.

So far, they have completed two half-marathons and four 10km events. The duo intend to take part in the Clevedon 10k on Tuesday next week.

They have also registered to take part in the Bristol Half- Marathon, the Royal Parks Foundation Half-Marathon and the Ashton Court 10k.

In most of the events completed so far, the friends have run together. However, Bob also took on a 10k in Hollywood while on holiday earlier in the year.

Bob, aged 32 of Hill Road, Clevedon, said: “Prostate cancer is a big problem in the UK and across the world with very little known about it compared to breast cancer.

“Jamie and I have decided to run throughout the year to raise money for this charity.”

Jamie, aged 22 of Greenslade Gardens, Nailsea, said: “My granddad passed away from prostate cancer and my grampy is also currently suffering from it.

“I want to raise money to help fund research and find a cure.”

Bob and Jamie have a target of reaching at least £1,000 but hope to raise even more for the cause. So far they have collected £561.

■ Anyone wishing to sponsor Bob and Jamie can do so online at www.justgiving.com/Robert-Irwin1 or by texting BOBI76 and the amount (£5) to 70070.

Hive WiFi offers customers a secure WiFi service with a number of benefits not available with more traditional options.

A number of the early users of the service have gathered more than 100 Facebook ‘Likes’ which they have used to promote their special offers, but also to find out who their customers are so that they can tailor the service they provide accordingly.

Users log-in using social media accounts, giving the WiFi provider an immediate connection with them, which they will use to stay in touch.

For more information take a look at our website www.hivewifi.co.uk